FAQs
Why should I choose TFG for online education?
At TFG, every single one of our courses and programs are specially designed to prepare
everyone for a rewarding career. Whether you’re a total beginner wishing to start with the basics or a seasoned professional looking to advance your career and upgrade your skill sets. There’s something for everyone.
Do I need to have a high school diploma to apply for your courses?
This is not mandatory or required information at the time when you apply. What we require is for you to be a Canadian citizen or green card holder with a valid Social Insurance Number (SIN).
Can I preview the course I’m interested in?
Yes! To view key information about courses and read a detailed description, please click here.
How do I pay for a course?
TFG supports a variety of payment options depending on your account country and location.
What if I don’t like the course I purchased?
If you are unhappy with the course you purchased, you can get a refund within 30 days of purchase provided that your request meets our refund policy.
How soon will I get my refund?
All refunds will be credited back to the card that was used at the time of payment within 7 to 10 business days.
What will happen if I log on to class late?
If you log on to class late, you will be rescheduled for the next available class.
If I miss a class, will my payment be valid for the class I am rescheduled for?
Yes! Your payment will still be valid for the class you are rescheduled for. Just make sure to bring your payment receipt and check in with your instructor before class begins.
If I cannot make it into my scheduled class, what should I do?
If you cannot make it to the class you are scheduled for, please get in touch with us so we can reschedule you for the next available class, at a time that works for you. Your payment will still be valid for the rescheduled class.
Are some of these courses mandatory in British Columbia?
It all depends on the field you’re looking to enter. Some courses are not required while others are mandatory.
When it comes to the security fields, in Canada, individuals who work in public and private safety must have a security guard or security services license in their province or territory. To get licensed, a basic 40-hour training course is required in which an exam is written before you can apply for a license. TFG’s Basic Security Training course meets the requirements in British Columbia.
Are your courses offered in English only? Do you offer courses in other languages? Are my certifications/licenses transferable?
Unfortunately, some of the certifications and licensure you get at TFG are only valid in the province of British Columbia.
Is there guaranteed job placement?
Although we don’t offer or guarantee job placement, we do network with a number of companies that are hiring at the time of your graduation. We give students a list of trusted companies as well as send out emails should any of them contact us when they are hiring or in need of extra security.
I lost my certificates. Is it possible to get copies?
Yes. You can get copies from us, however, please give us a day’s notice before coming to pick them up.
Get in touch
Should you have any question about any program, feel free to contact us.